We offer a 3-day return and replacement policy only for products that are received in a damaged or defective condition. To be eligible, you must raise a request within 3 calendar days from the date of delivery.

Only damaged, defective, or wrong products are eligible for return or replacement

Mandatory Unboxing Video Requirement

To raise any dispute, return, or replacement request, an unboxing video is mandatory.

The video must:

• Be recorded from the moment you first handle the sealed parcel, showing all sides of the package.
• Clearly display the shipping label and AWB (air waybill) number.
• Show the complete opening of the parcel and the product, without any pauses, cuts, or edits.

Requests raised without a clear, continuous unboxing video showing the damage or defect, along with the visible AWB number, will not be eligible for return or replacement.

Once we receive and verify your video and claim, our team will review the case and inform you whether your return or replacement request has been approved, along with the next steps.

Any missing or damaged product must be supported with a complete unboxing video, recorded at the time of opening the package. The video must clearly show the package being opened and the product being taken out

For prepaid orders, no refunds will be issued if the order is refused at the doorstep.

For COD orders, future orders may be denied if a previous order was refused.

Re-delivery requests will incur additional shipping and repacking charges.

“Thank you for your understanding and cooperation.”